Starter
$497/month
One-time setup from $1,497
A practical fit for solo operators who need every new enquiry answered.
- 24/7 AI answering
- Job booking
- SMS confirmations
- Basic reporting
Managed 24/7 AI front desk
Missed calls become lost jobs.
Frontline AI answers calls, books eligible jobs, and sends SMS confirmations for plumbing, HVAC, electrical, roofing, and related trade businesses. We build and manage the whole front desk for you.
Done for you. No dashboard to learn. No system for your team to manage.
Your front desk
Ready to answer
Every call answered
Capture service, location, urgency, and contact details.
Jobs booked
Use the booking rules that work for your business.
Customers confirmed
Send the right follow-up by SMS after the call.
Revenue protected
Keep enquiries moving when you are on the tools.
Configured around your service area, job types, hours, and escalation rules.
Calls answered
When customers call while you are driving, working, or closed.
Jobs booked
With the information you need to confidently follow up or dispatch.
Revenue protected
By reducing the chance that a new enquiry goes unanswered.
How it works
A front desk built around the way you work.
Frontline AI is a managed service. We do the work behind the calls, then keep improving it as your business changes.
- 01
Review your calls and workflow
We look at the work you take, the calls you miss, your booking process, and the rules your front desk needs to follow.
- 02
Configure and launch your front desk
We build the call flow, booking logic, SMS confirmations, and escalation rules. Then we run test calls with you before launch.
- 03
Manage and improve it month to month
We monitor the service, review what is happening, adjust the workflow, and keep it aligned with your business.
Managed service plans
Coverage that fits the way your business is growing.
Setup is scoped after the call review, based on your call flow and any integration requirements.
Most common fit
Growth
$797/month
One-time setup from $1,497
For small teams ready to bring past customers and old leads back into the conversation.
- Everything in Starter
- Monthly reactivation of dormant customers
- Monthly reactivation of old leads
Full Control
$1,197/month
One-time setup from $2,497
For growing operations that need deeper reporting, priority support, and system integration.
- Everything in Growth
- Priority support
- Advanced reporting
- Job-management-software integration
From signed up to live
A considered setup, not a quick install.
We take the time to understand the front-desk decisions that matter before calls are routed through the service.
Kickoff and call-flow review
Build and configuration
Test calls and refinements
Go-live
Ongoing optimisation
Built for practical service businesses
Find out where calls are falling through.
Common questions
Straight answers before you decide.
Will it sound robotic?
We build the call flow around your business, the jobs you take, and the way you speak to customers. We test it with you before launch and continue to refine it. It is designed to be clear and helpful—not to pretend to be a person.
What happens if it cannot handle a call?
We configure escalation and routing rules for the situations that need a person. That can include urgent jobs, unusual requests, or calls outside the rules you approve. The exact path is set during setup.
How quickly can we go live?
Launch timing depends on your call flow, the information we need, and any integrations involved. Once we have reviewed the workflow, we can give you a practical launch plan rather than make a generic promise.
Does it replace my team?
No. It handles repeatable front-desk work so your team can stay focused on customers and jobs. Your people remain the decision-makers for the work that needs their judgement.
Can it work after hours and on weekends?
Yes. The front desk is configured to follow the after-hours and weekend rules you set, including what to book, what to capture, and when to route a call.
What does setup involve?
We review your services, service areas, job types, scheduling process, common questions, and hand-off rules. Then we build the workflow, test calls with you, and make the final adjustments before going live.
Which trades are supported?
Frontline AI is built for plumbing, HVAC, electrical, roofing, and related home-service businesses across Australia and New Zealand. We will confirm fit for your workflow during the call review.